Last updated: 2024.10.31

Thank you for shopping at Macols!. We value your satisfaction and want to ensure you have a positive shopping experience with us. This Refund Policy outlines our guidelines for processing refunds for purchases made on our website. Please read this policy carefully before making a purchase.

In the event of a refund,
the amount will be credited to the same card from which the previous payment was made.

Eligibility for Refunds

We accept refund requests for items that meet the following criteria:

  1. The item is in its original condition, unopened, and unused.
  2. The item is returned within 7 days from the date of delivery.
  3. Certain products, such as perishable goods, gift cards, and downloadable software, may not be eligible for refunds. Please check the product description for any specific refund restrictions.
    How to Initiate a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team via email or phone within 48 hours of receiving the product.
  2. Provide your order number and a detailed explanation of the reason for the refund request.
  3. If applicable, provide supporting evidence such as photos or videos demonstrating product defects or damage

Refund Process

  1. Once we receive your refund request, we will assess it based on the eligibility criteria mentioned in section 1.
  2. If your refund request is approved, We will initiate a refund to your original method of payment within 3 business days.
  3. You will receive an email notification confirming the refund and the refunded amount.
  4. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Need Help?

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at inquiries@macols.com or 0113392777. We are here to help and ensure your satisfaction.