Our customer support team is available 24/7/365 to assist you. Here’s how to reach us:

Email: contact@macols.com
Phone: +94 11 339 2777
Social Media: Message us on Facebook, Instagram, or Linkedin for quick support.

If you need to cancel or modify your order, please contact us as soon as possible at inquiries@macols.com or call us directly at 0113392777. If your order hasn’t been processed for shipping, we’ll make the necessary adjustments. Once an order is shipped, cancellations or modifications may not be possible.

Macols is an e-commerce platform that offers a wide range of products across categories like electronics, mobiles, fashion, beauty and care, groceries, home appliances, on-demand items and more. We’re dedicated to providing Sri Lankans with a seamless online shopping experience, bringing quality products and excellent service to your doorstep.

Placing an order is simple:

1. Browse or search for products by category or keyword.
2. Click on the product you like, choose any specifications (e.g., size, color), and add it to your cart.
3. Go to your cart, review your items, and proceed to checkout.
4. Complete the checkout process by entering your shipping details and choosing a payment method.
5. Place your order, and you’ll receive a confirmation email with order details.

We offer multiple secure payment options for your convenience:

• Credit/Debit Card: Visa, MasterCard, and other major cards are accepted.
• Cash on Delivery (COD): Pay with cash when your order arrives.
• Bank Transfer: Choose bank transfer for direct payments. All transactions are 100% secure and protected by advanced encryption to ensure your payment information remains safe.

After placing an order, you’ll receive an email with a tracking link once it’s shipped. You can also:

• Log in to your Macols account and go to the “My Orders” section to view your order status.
• Use the tracking link to monitor your package’s journey in real-time. For additional assistance, contact our customer service team at orders@macols.com or 011 339 2777.

Delivery times vary based on your location and the shipping option chosen:

• Standard Delivery: 3-5 business days to most areas in Sri Lanka.
• Express Delivery: 1 business days for an additional fee. Our delivery partners work diligently to ensure prompt delivery across the island, so you can enjoy fast and reliable service with every purchase.

Yes, Macols offers a hassle-free returns policy. If you’re not satisfied with your purchase, you may return it within 7 days of receiving your order. Here’s how it works:

• Contact Customer Service at inquiries@macols.com to initiate the return.
• The item is in its original condition, unopened, and unused.
• The item is returned within 7 days from the date of delivery.
• Certain products, such as perishable goods, gift cards, and downloadable software, may not be eligible for refunds. Please check the product description for any specific refund restrictions.
  How to Initiate a Refund.

Absolutely! At Macols, we prioritize quality and partner only with trusted suppliers. Our team carefully selects and reviews each product to ensure it meets our high standards, so you can shop with confidence and peace of mind.

If your order arrives damaged or incorrect, contact us right away at inquiries@macols.com or 0113392777. with your order number and photos of the item. Our team will assist in processing a quick replacement or refund to resolve the issue.